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Case study: Use of AutoPilot at arago

20 February 2012 In light of increasing staff requirements, arago began to look for options on how to tackle the lack of specialised staff and rising costs in the mid-1990s. For more than 14 years now, arago has been using the self-developed automation tool arago AutoPilot for IT Operation.

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Presentation: ITIL App Store

21 December 2011 Presentation by Hans-Christian Boos on individual ITSM approaches with Web 2.0 at the itSMF Jahreskongress in Kassel on 12/05/2011.

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arago Advent Calendar

1 December 2011 Did you already see? We created an online advent calendar to share this special time of the year with you. Open today’s window right now…

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